PRIVACY POLICY
DrillSurge — Privacy Policy
Effective Date: 1st March 2026
At DrillSurge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website https://drillsurge.com or make a purchase from us.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
1. Information We Collect
We collect various types of information to provide and improve our services.
Personal Information:
- Name and contact details (phone number, email address)
- Shipping and billing address
- Payment information (processed securely through our third-party payment gateways — PhonePe and Razorpay)
- Order history and purchase records
Automatically Collected Information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies (see Section 4 for details)
2. How We Use Your Information
Order Processing and Fulfilment:
- To process and complete your orders
- To arrange shipping and delivery of products
- To send order confirmations, shipping updates, and delivery notifications
Customer Support:
- To respond to your inquiries, questions, and complaints
- To provide customer service and support
- To resolve disputes and handle refund or return requests
Account Management:
- To create and manage your account on our website
- To allow you to track orders and view purchase history
Marketing and Communications:
- To send promotional offers, newsletters, and product updates (only with your consent)
- To inform you about new products, sales, and special offers
Website Improvement:
- To analyse website usage and improve user experience
- To monitor and prevent fraudulent activities
- To enhance website security and functionality
Legal Compliance:
- To comply with applicable laws, regulations, and tax requirements
- To respond to legal requests and prevent illegal activities
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers in the following circumstances:
Payment Gateways: We share payment information with our authorised payment processors — PhonePe and Razorpay — to complete transactions. These processors comply with industry-standard security measures (PCI-DSS) to protect your payment data. We do not store your full card or banking details on our servers.
Shipping and Courier Companies: We share your name, address, and contact details with our courier partners solely for the purpose of delivering your orders.
Legal Obligations: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers and the public.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
Essential Cookies: Required for the website to function properly, such as maintaining your session and enabling secure login.
Analytics Cookies: We use Google Analytics to track website usage, visitor behaviour, and traffic sources. This helps us improve our website and services. Google Analytics collects anonymised data and does not identify you personally.
Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website and limit your ability to use certain features.
For more information on how Google Analytics uses data, please visit: https://policies.google.com/technologies/partner-sites
5. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Regular security audits and monitoring
- Restricted access to personal data by authorised personnel only
- Compliance with Payment Card Industry Data Security Standards (PCI-DSS)
Please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Data: We retain your personal information until you request account deletion or until your account becomes inactive for an extended period.
Order Data: We retain order history and transaction records as required by Indian tax and accounting laws, typically for a period of 7 years from the date of the transaction.
Marketing Data: If you subscribe to our marketing communications, we will retain your contact information until you unsubscribe or withdraw consent.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You have the right to access, review, and update your personal information at any time by logging into your account or contacting us at info@drillsurge.com.
Data Deletion: You may request the deletion of your personal data by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes (such as order records for tax compliance).
Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the ‘unsubscribe’ link at the bottom of our emails or by contacting us directly.
Withdraw Consent: If you have provided consent for data processing, you may withdraw it at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, please contact us at info@drillsurge.com or +91 6376664023. We will respond to your request within a reasonable timeframe.
8. Third-Party Websites
Our website may contain links to third-party websites, such as payment gateways, social media platforms, or partner sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by DrillSurge through https://drillsurge.com.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
10. International Data Transfers
Your personal information is stored and processed in India. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India, where data protection laws may differ from those in your country. By using our website and services, you consent to the transfer of your information to India in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
| Business Name | DrillSurge |
| info@drillsurge.com | |
| Phone | +91 6376664023 |
| Business Hours | Mon-Sat 9:00AM – 8:00PM |
| Address | RR electronics, purani gas agency ke saamne, pachpadra road, Balotra, Rajasthan 344022 |
By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
