DrillSurge — Terms and Conditions

Effective Date: 1st March 2026

Welcome to DrillSurge, operated by DrillSurge. These Terms and Conditions govern your use of our website https://drillsurge.com and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

1. General Information

Business NameDrillSurge
Business TypeSole Proprietorship
Websitehttps://drillsurge.com
GSTIN08ACMPG1152B2Z3
Registered AddressRr electronics,  purani gas agency ke saamne, pachpadra road, Balotra, Rajasthan 344022
Contact Emailinfo@drillsurge.com
Contact Phone+91 6376664023
Contact PersonRamchandra Goyal
Business Hours9:00AM – 8:00PM

2. Acceptance of Terms

By using our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Refund and Return Policy and Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

3. Products and Services

We specialise in the sale of power tools and related products. All product descriptions, images, specifications, and prices displayed on our website are provided for informational purposes and are subject to change without prior notice.

We make every effort to ensure that product information is accurate. However, we do not warrant that product descriptions, pricing, images, or other content on our website are error-free, complete, or current. In the event of an error, we reserve the right to correct it and update information as necessary.

4. Pricing and Payment

Pricing: All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes, including GST, unless otherwise stated. Prices are subject to change at any time without prior notice. The price applicable to your order will be the price displayed at the time of purchase confirmation.

Payment Methods: We accept payments exclusively through the following secure payment gateways:

  • PhonePe Payment Gateway
  • Razorpay Payment Gateway

Payment Security: All payments are processed through secure payment gateways. We do not store your credit card or banking information on our servers. By providing payment information, you authorise us to charge the total amount of your order, including product cost and applicable taxes.

Order Confirmation: Once payment is successfully processed, you will receive an order confirmation via email. This confirmation does not guarantee product availability or shipment. We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases of pricing errors, product unavailability, suspected fraudulent activity, or payment issues.

5. Shipping and Delivery

Delivery Area: We provide shipping services across India (Pan India). International shipping is currently not available.

Shipping Charges: We offer FREE shipping on all domestic orders, regardless of order value or destination within India. No minimum order is required.

Order Cut-Off Time: Orders placed before 12:00 AM (midnight) India Standard Time (IST, GMT+05:30) will begin processing the same business day (Monday – Saturday). Orders placed after this time will be queued for the next business day.

Delivery Timeframe: Orders are typically delivered within 2–7 business days from the date of dispatch, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, natural disasters, public holidays, or unforeseen circumstances.

Delivery Address: You are responsible for providing a complete and accurate delivery address. DrillSurge is not liable for delays or non-delivery caused by incorrect or incomplete address information. If a package is returned to us due to an incorrect address, you may be charged additional shipping fees for re-delivery.

Order Tracking: Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.

6. Product Warranties

All products sold by DrillSurge are covered by the manufacturer’s warranty only. We do not provide any additional store warranty or guarantee beyond what is offered by the manufacturer. Warranty terms, conditions, duration, and coverage vary by product and manufacturer.

For warranty claims, you must contact the manufacturer directly or follow the warranty procedures outlined in the product documentation. We are not responsible for honouring manufacturer warranties, and any warranty disputes must be resolved between you and the manufacturer.

Warranty coverage does not apply to:

  • Products damaged due to misuse, neglect, accident, or improper handling
  • Products that have been altered, modified, or repaired by unauthorised personnel
  • Normal wear and tear, including consumable parts such as batteries or blades
  • Damage caused by use in a manner not intended by the manufacturer

7. Returns and Refunds

Our Refund and Return Policy is incorporated into these Terms and Conditions by reference. Please refer to our separate Refund and Return Policy document for full details. Key points include:

  • Returns and exchanges are accepted within 3 days of delivery, provided the product is new, unopened, and in original packaging.
  • Returns must be sent by mail using the return label included in your package, at no cost to the customer.
  • Exceptions for damaged products must be reported within 48 hours of delivery with photographic evidence.
  • Exceptions for defective products must be reported within 7 days of delivery with photographic evidence.
  • If an incorrect product was delivered due to our error, contact us within 48 hours and we will arrange the correct product at no additional cost.
  • Approved refunds are processed within 3 business days and issued in INR to the original payment method.
  • Products that have been opened, used, or are not in original packaging are not eligible for return.

8. User Accounts and Responsibilities

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Update your account information promptly if it changes
  • Not share your account credentials with third parties
  • Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate your account if you violate these Terms and Conditions or engage in fraudulent, abusive, or illegal activities.

9. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:

  • Violating any applicable local, state, national, or international law
  • Transmitting harmful code, viruses, malware, or any other malicious software
  • Attempting to gain unauthorised access to our systems, servers, or databases
  • Impersonating another person or entity
  • Engaging in fraudulent activities, including using stolen payment information
  • Scraping, data mining, or using automated systems to collect information from our website without permission
  • Harassing, threatening, or abusing our staff or other customers

10. Intellectual Property Rights

All content on our website, including but not limited to text, images, logos, product descriptions, graphics, videos, trademarks, and software, is the property of DrillSurge or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, perform, publish, licence, create derivative works from, or sell any content from our website without our prior written permission. Unauthorised use of our intellectual property may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by law, DrillSurge shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our website or purchase of our products. This includes, but is not limited to:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Personal injury or property damage resulting from product use
  • Delays, interruptions, or errors in website functionality

Our total liability for any claim arising from your use of our website or purchase of products shall not exceed the amount you paid for the product in question.

12. Indemnification

You agree to indemnify, defend, and hold harmless DrillSurge, its owners, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

  • Your violation of these Terms and Conditions
  • Your misuse of our products or website
  • Your violation of any third-party rights, including intellectual property rights
  • Any fraudulent or illegal activity conducted through your account

13. Privacy and Data Protection

We are committed to protecting your privacy. Any personal information collected during your use of our website or purchase process will be handled in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy.

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

14. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for your convenience, and we do not endorse or have control over the content, policies, or practices of these third-party sites. We are not responsible for any damages, losses, or issues arising from your use of third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

15. Force Majeure

DrillSurge shall not be held liable for any failure or delay in performance of our obligations under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, fires, pandemics, etc.)
  • Acts of government, war, terrorism, or civil unrest
  • Labour strikes or disputes
  • Supplier or courier failures
  • Internet or telecommunication failures

16. Dispute Resolution and Governing Law

Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Balotra, Rajasthan.

Dispute Resolution: In the event of any dispute, claim, or controversy arising from these Terms and Conditions or your use of our website or products, we encourage you to first contact us directly at info@drillsurge.com or +91 6376664023 to attempt to resolve the matter amicably. If the dispute cannot be resolved through mutual discussion, it shall be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, or through the appropriate courts in Balotra, Rajasthan.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Waiver

Our failure to enforce any provision of these Terms and Conditions or to exercise any right under these terms shall not constitute a waiver of that provision or right. Any waiver must be in writing and signed by an authorised representative of DrillSurge.

19. Entire Agreement

These Terms and Conditions, together with our Refund and Return Policy and Privacy Policy, constitute the entire agreement between you and DrillSurge regarding your use of our website and purchase of products. These terms supersede all prior agreements, understandings, or representations, whether written or oral.

20. Changes to Terms and Conditions

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.

21. Contact Information

For any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

Emailinfo@drillsurge.com
Phone+91 6376664023
Business HoursMon-Sat 9:00AM – 8:00PM
AddressRR electronics, purani gas agency ke saamne, pachpadra road, Balotra, Rajasthan 344022

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.